The Naturemist values your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains the types of information we may collect through our ecommerce store, how we use it, and the choices available to you.
This policy is intended as general business information for our store in Pakistan. For case-specific help or privacy-related questions, please contact info@thenaturemist.biz.
When you use our website, place an order, contact us, or create an account, we may collect information such as your name, email address, phone number, billing address, shipping address, and order details.
We may also collect limited technical information such as device type, browser type, IP address, pages viewed, and basic usage activity to help operate and improve the website.
We may use your information to process orders, confirm purchases, arrange delivery, communicate with you about your order, provide customer support, improve our products and services, prevent misuse or fraud, and maintain website functionality.
We may also use your contact information to send important service-related messages, such as order updates, payment status, delivery issues, or policy changes where appropriate.
Payment information is handled through the payment methods and systems made available during checkout. We do not intend to misuse your payment data and only use necessary transaction details to process and verify orders. Depending on the payment option used, relevant payment or banking information may be processed by third-party providers involved in completing the transaction.
Our website may use cookies or similar tools to support essential site functions, remember user preferences, maintain shopping features, and understand how visitors use the website. We may also use basic analytics information to improve performance, product listings, and customer experience.
You can usually manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
We do not sell your personal information as part of our normal business operations. We may share information only as reasonably necessary to operate the store, such as with delivery partners, payment processors, website service providers, or customer service tools that help us fulfill orders and support customers.
We may also share information when required to respond to legal requests, protect our business, investigate suspected fraud, enforce store policies, or comply with applicable obligations.
We retain personal information for as long as reasonably necessary for order fulfillment, customer support, recordkeeping, dispute handling, fraud prevention, and business operations. The retention period may vary depending on the type of information and the reason it was collected.
If you create an account, you are responsible for keeping your account details accurate and secure. You may contact us if you need assistance updating account or order-related information.
You may contact us to request access to your personal information, correction of inaccurate information, or deletion of information where appropriate and reasonably possible. We may need to retain certain records for legitimate business, order, accounting, security, or dispute-related purposes.
If you no longer want to receive non-essential communications from us, you may contact us and ask to update your preferences.
We take reasonable administrative and operational steps to help protect customer information from unauthorized access, misuse, or disclosure. However, no method of online transmission or storage can be guaranteed to be completely secure.
Our website may rely on third-party services for payments, hosting, analytics, shipping support, or store functionality. These providers may process information on our behalf to the extent needed to deliver their services.
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or operational needs. Updated versions will be posted on this page.
If you have questions about this Privacy Policy, your information, or a specific privacy concern, please contact The Naturemist at info@thenaturemist.biz. Customers should contact support for case-specific help.
